Terms & Conditions
- Cyclux Consult
- Project Agreement
CYLUX CONSULT
WEBSITE, WEB APPLICATION & DIGITAL SERVICES TERMS AND CONDITIONS
Effective Date: 1st March 2026
Version: 1.3
These Website, Web Application & Digital Services Terms and Conditions (“Terms”) constitute a legally binding agreement between Cyclux Consult (“Cyclux”, “we”, “us”, or “our”) and the person, business, organisation, company, institution or other entity purchasing or engaging Cyclux for digital services (“Client”, “you”, or “your”).
By signing a quotation, proposal, invoice, project agreement, order form, approving a project in writing, making a payment, providing project instructions, granting Cyclux access to an account, or otherwise instructing Cyclux to commence work, the Client confirms that the Client has read, understood and agreed to these Terms.
These Terms apply to website development, web application development, domain registration, hosting, DNS/nameserver management, email services, maintenance, digital services, third-party integrations and any other online or technology services supplied by Cyclux, unless expressly replaced or amended by a written agreement signed by both parties.
1. Project Scope & Changes
Cyclux will provide only the services and features specifically stated in the approved quotation, proposal or invoice.
Any new feature, page, integration, redesign, modification or additional request outside the agreed scope may attract an additional fee.
What is not specifically included is not considered part of the Project.
2. Payment
A deposit or agreed initial payment is required before work begins.
The remaining balance must be paid according to the agreed payment schedule. Cyclux may pause development, hosting, support or delivery where payments are overdue.
Final files, administrative access, deployment or transfer of services may be withheld until outstanding amounts are settled.
Payments for work already completed, third-party services, domains, hosting, licences and subscriptions are generally non-refundable.
3. Domains & Registrant Information
Domain names are separate from website development and may require annual renewal fees.
Where Cyclux registers or manages a domain for the Client, the Client is responsible for providing accurate registrant information and paying applicable renewal fees.
Cyclux is not responsible for loss, suspension or expiration of a domain caused by non-payment, incorrect information, registrar action, registry rules or failure to respond to verification requests or other.
4. Hosting, Nameservers & DNS
Where Cyclux provides hosting, Cyclux will manage the hosting services according to the agreed package.
Hosting does not automatically include unlimited storage, traffic, email accounts, development, maintenance or support.
Nameservers and DNS settings can affect websites, email and other online services. If the Client or another person changes DNS, nameservers or hosting settings, Cyclux is not responsible for problems resulting from those changes.
5. Client Access & Responsibilities
The Client may receive access to domains, hosting, websites, web applications, email, payment gateways or other platforms.
Having access does not make Cyclux responsible for changes made by the Client or anyone the Client gives access to.
The Client is responsible for keeping passwords, payment information and account access secure and for providing accurate information, content and approvals required for the Project.
6. Third-Party Services
Projects may use third-party platforms such as hosting providers, domain registrars, payment gateways, Google services, Meta, plugins, APIs, email providers, software licences and other online services.
These services are controlled by their respective providers.
Cyclux cannot guarantee the availability, pricing, security, policies, features or continued operation of third-party services.
Third-party subscription, renewal, transaction or usage fees are the Client’s responsibility unless expressly included in the quotation.
7. Payments, Cards & Fraud
Where the Client provides a credit/debit card, mobile money account, bank account or other payment method, the Client confirms that they are authorised to use it.
The Client must not use any Cyclux service for fraud, phishing, scams, hacking, illegal transactions, or any other unlawful or malicious activity. The Client is fully responsible for all activities, transactions, content and actions carried out through any account, website, domain, hosting service or web application under the Client’s control.
Fraudulent transactions, unauthorised payments or abusive chargebacks may result in immediate suspension or termination of services.
8. Content, Data & Legal Responsibility
The Client is responsible for all text, images, videos, logos, products, prices, customer information and other materials supplied to Cyclux.
The Client confirms that it has the necessary rights to use those materials.
The Client is also responsible for ensuring that its website, business, products, services and collection of customer information comply with applicable laws and regulations.
Cyclux provides technical services and does not provide legal, tax, financial or regulatory advice unless separately agreed.
9. Security, Backups & Results
Cyclux will use reasonable efforts to maintain the security and functionality of the services provided.
However, no website, web application, hosting environment or online account can be guaranteed to be completely secure or free from downtime, hacking, data loss or technical failures.
Where backups are included, Cyclux will make reasonable efforts to maintain them, but Clients should keep their own copies of important data.
Cyclux does not guarantee Google rankings, website traffic, sales, leads, revenue, conversions or other specific business results unless expressly agreed in writing.
10. Cancellation, Liability & Acceptance
If the Client cancels a Project after work has started, the Client remains responsible for work already completed and third-party costs already incurred.
Cyclux will not be responsible for indirect losses such as lost profits, lost sales, lost customers, downtime or losses caused by third-party providers, Client actions or circumstances outside Cyclux’s reasonable control, to the extent permitted by law.
By engaging with, purchasing from, requesting services from, providing instructions to, making payment to, accessing services provided by, or otherwise dealing with Cyclux Consult (“Cyclux”), whether expressly, impliedly, electronically, verbally, or by conduct, you acknowledge and agree that these Terms & Conditions apply to your dealings with Cyclux.
This includes situations where the Client does not separately sign these Terms, provided that the Client has proceeded with a service, request, payment, instruction, communication or other transaction with Cyclux after being given access to or reasonable notice of these Terms.
Any dispute should first be addressed between the Client and Cyclux in good faith before further action is taken.
These Terms shall be governed by and interpreted in accordance with the laws applicable to the agreement and the jurisdiction in which Cyclux Consult is principally established, unless otherwise agreed in writing by Cyclux and the Client.
By signing below, the Client confirms that they have read, understood and accepted these Terms.